How Can We Help You?

Our MOQ varies depending on the product type. For stock items, the MOQ is typically 50–100 pieces per design. For custom or OEM orders, the MOQ is usually 200–500 pieces per design. We are flexible for first-time buyers and can discuss adjusted quantities to help you test the market.

Our ordering process is straightforward: first, send us your inquiry with product details or references. We will provide a detailed quotation within 24 hours. Once you approve the quote, we produce samples for your confirmation. After sample approval, we proceed with mass production and arrange delivery upon completion. Our sales team guides you through every step.

We accept T/T (Telegraphic Transfer), PayPal, and Western Union for standard orders. For large orders exceeding $50,000, we also support Letter of Credit (L/C). The typical payment term is 30% deposit before production and 70% balance before shipment.

Yes, we strongly encourage sample orders before bulk production. Stock item samples are available at unit price plus shipping. Custom design samples typically cost $50–$150 depending on complexity, with a production time of 5–15 business days. Sample costs can be refunded against your first bulk order.

Yes, we offer tiered pricing based on order volume. Generally, orders above 500 pieces receive a 5–10% discount, and orders above 2,000 pieces receive a 10–20% discount depending on the product. Contact our sales team with your target quantities for a custom quotation.

Absolutely! We offer full OEM and ODM services. You can provide sketches, photographs, CAD files, or even reference images from the market. Our in-house design team will work closely with you to develop your vision from concept to finished product, including 3D rendering for approval before production.

We accept designs in multiple formats: CAD files (3DM, STL, STEP), hand-drawn sketches, high-resolution photos, or reference links. You can email them directly to our sales team or share via WhatsApp. If you only have a rough idea, our designers can help refine it into a production-ready design.

Simple designs based on existing molds take 5–7 business days. More complex custom designs requiring new molds or intricate stone settings take 10–15 business days. We provide progress updates throughout the sampling process and send photos before shipping the physical sample to you.

Yes, we offer full packaging customization including jewelry boxes, velvet pouches, gift bags, hang tags, branded tissue paper, and thank-you cards. Provide your logo files in vector format and specify your brand colors. Custom packaging MOQ is typically 500 pieces, and lead time is 7–10 business days.

The minimum quantity for fully custom designs is typically 200–500 pieces per design, depending on complexity and materials. For minor modifications to existing designs such as plating color or stone changes, the MOQ can be as low as 100 pieces. We recommend discussing your specific needs with our team for the most accurate requirement.

We offer international express shipping via DHL, FedEx, and UPS for smaller orders, with delivery in 3–7 business days. For bulk orders, we provide sea freight (FCL and LCL) and air freight options. We handle all export documentation including commercial invoices, packing lists, and certificates of origin.

International express shipping (DHL, FedEx, UPS) typically takes 3–7 business days. Air freight takes 7–12 business days. Sea freight takes 15–30 days depending on the destination port. We provide tracking numbers for all shipments so you can monitor delivery progress in real time.

Yes, we ship to over 200 countries and territories worldwide. Our main export markets include the United States, Europe, the Middle East, Southeast Asia, and Latin America. We are experienced with customs requirements for all major markets and can advise on import duties and regulations for your country.

Shipping costs depend on the order weight, volume, and destination. For express shipping, costs typically range from $30–$150 per shipment. Sea freight costs are significantly lower for bulk orders. We include detailed shipping options and costs in every quotation so you can choose the best method for your budget and timeline.

Yes, we fully support EXW (Ex Works) and FOB (Free On Board) terms, allowing you to arrange your own freight forwarder. Simply provide your forwarder's contact details and we will coordinate the pickup or port delivery. Many of our long-term customers prefer this option for better control over their logistics costs.

We work with a wide range of materials including 925 Sterling Silver, Brass, Stainless Steel 316L, Copper Alloy, and 14K/18K Solid Gold. Our plating options include 18K Gold, Rose Gold, Rhodium, Platinum, and Black PVD. We also source freshwater pearls, cubic zirconia, lab-created gemstones, and natural semi-precious stones.

Yes, our factory holds ISO 9001 quality management certification and BSCI social compliance certification. All our products pass nickel-free and lead-free testing in compliance with EU REACH regulations and US CPSIA standards. We can provide test reports from SGS, Bureau Veritas, or other accredited laboratories upon request.

We follow a rigorous 6-step quality control process: (1) incoming raw material inspection, (2) in-process manufacturing checks, (3) plating thickness and color verification, (4) stone setting security testing, (5) final visual and functional inspection, and (6) packaging and labeling verification before shipment. Each step is documented with photos and reports.

Yes, all our products are manufactured to be nickel-free and lead-free, fully compliant with EU REACH and US CPSIA standards. We conduct regular third-party testing through accredited laboratories and can provide compliance certificates with every shipment. This ensures our jewelry is safe for consumers with sensitive skin.

Yes, we warmly welcome factory visits! Our facility is located in Panyu District, Guangzhou — the heart of China's jewelry manufacturing hub. We can arrange airport pickup, factory tours, sample room visits, and meetings with our production team. Please contact us at least one week in advance so we can prepare a comprehensive visit schedule.

We take quality issues very seriously. If you receive defective products, please notify us within 30 days of receipt with photos and descriptions of the defects. We will provide free replacements for confirmed manufacturing defects, or issue a refund at your preference. Our goal is to resolve all quality claims within 7 business days.

Yes, we offer a 6-month warranty against manufacturing defects including plating peeling, stone falling out, and clasp malfunction under normal wear conditions. The warranty does not cover damage from improper use, chemical exposure, or natural wear over time. Extended warranty terms can be negotiated for long-term partners.

Returns and exchanges are accepted within 15 days of delivery for unused items in original packaging. Custom-made products are non-returnable unless there is a confirmed quality defect. Return shipping costs are borne by the buyer unless the return is due to our error. Please contact our after-sales team to initiate the process.

We have a dedicated after-sales team that responds to all complaints within 24 hours. Every complaint is logged, investigated, and resolved with a clear action plan. We provide regular updates until the issue is fully resolved. Our complaint resolution rate exceeds 98%, and we use feedback to continuously improve our processes.

If the delivered products do not match the approved sample or agreed specifications, we will remake the order at no additional cost. Please provide detailed comparison photos between the sample and delivered products. For subjective dissatisfaction with approved designs, we can discuss partial remakes or adjustments on a case-by-case basis.